We believe that patient satisfaction is an important component of the overall quality of care we provide. This is why we ask our patients to tell us about their experiences in our facilities - everything from the quality of the meals we serve, to the temperature of patient rooms, to how our physicians and nurses respond to a patient's needs and concerns.
What are we doing to improve?
To reliably measure our patients' thoughts about their overall care experience, we work with an independent outside organization to measure the results of our patient satisfaction surveys, compare them to other hospitals in Missouri and across the country, and look for areas where we can improve. Our patients are asked numerous questions in several categories. Examples include:
- Communication with doctors and nurses
- Hospital environment and experience
- Whether they would recommend our hospitals
- Overall hospital rating
Our goal is to continue raising our performance and our patients' expectations. We are continuously looking for opportunities to improve the care and services we provide. Your feedback is very important to us.
How do we compare to other hospitals?
University of Missouri Health Care patients are surveyed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) program, which is conducted for the national Centers for Medicare & Medicaid Services (CMS), a federal program. The HCAHPS survey asks questions about several areas relating to patients' satisfaction with their hospital experiences. MU Health Care has shown a steady increase in patient satisfaction ratings since we began participating in the HCAHPS survey in 2006. To learn more about our HCAHPS surveys and information about how we are performing, please click here.