The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was created by the Centers for Medicare & Medicaid Services (CMS) to measure the patient experience. The survey asks patients to rate their overall hospital experience and their willingness to recommend University of Missouri Health Care to other patients. It also asks questions in each of these categories:
- Communication with doctors
- Communication with nurses
- Responsiveness of hospital staff
- Cleanliness and quietness of the hospital environment
- Pain management
- Communication about medicines
- Discharge information
How are we doing?
Since we implemented the HCAHPS survey in 2006, we have seen a seen a steady improvement in our scores.
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
The Centers for Medicare & Medicaid Services conducts HCAHPS surveys of hospital patients. The results are published quarterly in 12-month increments. There is a several-month delay in release of the statistics while data is analyzed.
For more information about our performance:
Overall Rating of the Hospital
Willingness to Recommend Hospital
Cleanliness of Hospital Environment
Quietness of Hospital Environment
Communication with Nurses
Responsiveness of Hospital Staff
Communication About Medicine
Communication with Doctors
What are we doing to improve?
To improve the patient experience, our physicians and staff also follow best practices for patient-and-family-centered care. University of Missouri Health Care also has converted our hospitals to nearly 100 percent private patient rooms.
Why is the data on this website from several months ago?
The federal government's Centers for Medicare & Medicaid Services (CMS) collects information about University of Missouri Health Care and other hospitals throughout the country from its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey.
The government releases the information on its Hospital Compare website (http://www.hospitalcompare.hhs.gov/); however, it takes some time for CMS staff to gather and study the information, so the information is several months old. For example, in October 2014, the most recent publicly available information was for the yearlong period between October 2012 to September 2013.