Skip to Content

View Additional Section Content

HCAHPS Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was created by the Centers for Medicare & Medicaid Services (CMS) to measure the patient experience. The survey asks patients to rate their overall hospital experience and their willingness to recommend University of Missouri Health Care to other patients. It also asks questions in each of these categories:

  • Communication with doctors
  • Communication with nurses
  • Responsiveness of hospital staff
  • Cleanliness and quietness of the hospital environment
  • Pain management
  • Communication about medicines
  • Discharge information

How are we doing?

Since we implemented the HCAHPS survey in 2006, we have seen a seen a steady improvement in our scores.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

The Centers for Medicare & Medicaid Services conducts HCAHPS surveys of hospital patients. The results are published quarterly in 12-month increments. There is a several-month delay in release of the statistics while data is analyzed.

For more information about our performance:

Overall Rating of the Hospital

October 2012 – September 2013 data

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
  • MU Health Care average - 76%
  • Missouri average - 71%
  • U.S. average - 71%

Willingness to Recommend Hospital

October 2012 – September 2013 data

Patients who reported YES, they woulod definitely recommend the hospital
  • MU Health Care average - 80%
  • Missouri average - 70%
  • U.S. average - 71%

Cleanliness of Hospital Environment

October 2012 – September 2013 data

Patients who reported that their room and bathroom were "always" clean
  • MU Health Care average - 77%
  • Missouri average - 73%
  • U.S. average - 73%

Quietness of Hospital Environment

October 2012 – September 2013 data

Patients who reported that the area around their room was "always" quiet at night
  • MU Health Care average - 68%
  • Missouri average - 61%
  • U.S. average - 61%

Communication with Nurses

October 2012 – September 2013 data

Patients who reported that their nurses "always" communicated well
  • MU Health Care average - 80%
  • Missouri average - 79%
  • U.S. average - 79%

Pain Management

October 2012 – September 2013 data

Patients who reported that their pain was "always" well controlled
  • MU Health Care average - 67%
  • Missouri average - 71%
  • U.S. average - 71%

Responsiveness of Hospital Staff

October 2012 – September 2013 data

Patients who reported that they "always" recived help as soon as they wanted
  • MU Health Care average - 71%
  • Missouri average - 68%
  • U.S. average - 68%

Communication About Medicine

October 2012 – September 2013 data

Patients who reported that staff "always" explained about medicines before giving it to them.
  • MU Health Care average -63%
  • Missouri average - 63%
  • U.S. average  - 64%

Communication with Doctors

October 2012 – September 2013 data

Patients who reported that their doctors "always" communicated well
  • MU Health Care averages - 78%
  • Missouri averages - 82%
  • U.S. averages - 82%

Discharge Information

October 2012 – September 2013 data

Patients who reported YES, they were given information about what to do during their recovery at home
  • MU Health Care average - 85%
  • Missouri average - 87%
  • U.S. average - 85%

What are we doing to improve?

To improve the patient experience, our physicians and staff also follow best practices for patient-and-family-centered care. University of Missouri Health Care also has converted our hospitals to nearly 100 percent private patient rooms. 

Why is the data on this website from several months ago?

The federal government's Centers for Medicare & Medicaid Services (CMS) collects information about University of Missouri Health Care and other hospitals throughout the country from its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey.

The government releases the information on its Hospital Compare website (http://www.hospitalcompare.hhs.gov/); however, it takes some time for CMS staff to gather and study the information, so the information is several months old. For example, in October 2014, the most recent publicly available information was for the yearlong period between October 2012 to September 2013.

Symptom Checker

Feeling under the weather?

Use our interactive symptom checker to evaluate your symptoms and determine appropriate action or treatment.