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Resources and Publications

Our forYOU team has been recognized nationally as a leader in supporting our caregivers. We are often contacted by health care providers outside MU Health Care who would like to learn more about our research or use our materials as a model for developing similar programs. Please feel free to use the information and materials on these pages, including our brochures. For more information, please email us.

Downloadable Materials (PDFs)

National Resource

Medically Induced Trauma Support Services (MITSS) 


  • Burlison, J.D., Quillivan, R.R., Scott, S.D., Johnson, S. and Hoffman, J.M. (2016). The effects of the second victim phenomenon on work-related outcomes: Connecting caregiver distress to turnover intentions and absenteeism. Patient Safety & Quality Healthcare. November 2, 2016.doi: 10.1097/PTS.0000000000000301.
  • Quillivan, R.R., Burlison, J.D., Browne, E.K., Scott, S.D., and Hoffman, J.M. (2016).       Patient safety culture and the second victim phenomenon: Connecting culture to staff     distress in nurses. The Joint Commission Journal on Quality and Patient Safety. 42(8)377-386(10).
  • Scott, S.D. & McCoig, M. (2016).       Care at the point of impact – Insights into the second victim experience. Journal of Healthcare Risk Management. 35(4),6-13.
  • VanGerven, E., Deweer, D., Scott, S.D., Panella, Massimiliano, P., Euwena, M., Serneus, W. & Vanhaecht. (2016, April) Personal, situational, and organizational determinants of the impact on physicians, nurses and midwives as second victims after a patient safety incident: A qualitative study.   Journal of the Spanish Society for Quality Assurance. doi:10.1016/j.cali.2016.02.003.
  • Scott, S.D.   (2015).       Second victim support: Implications for patient safety attitudes and perceptions.   Patient Safety & Quality Healthcare. 12(5), 26-31.
  • Miller, R.G., Scott, S.D., and Hirschinger, L.E. (2015). Improving patient safety: The intersection of safety culture, clinician and staff support, and patient safety organizations.       Center for Patient Safety; Jefferson City, Missouri. September 2015.
  • Scott, S.D. (2015). The second victim experience: Mitigating the harm. American Nurse Today. September 2015. 10(9),8-11.      
  • Hirschinger, L.E., Scott, S.D, and Hahn-Cover, K. (2015). Clinician support: Five years of lessons learned.       Patient Safety & Quality Healthcare.12(2),26-31.    
  • Burlison, J., Scott, S.D., Browne, E., Thompson, S., & Hoffman, J.M. (2014). The second victim experience and support survey: measuring healthcare providers’ responses to unanticipated adverse patient safety events and levels of support. The Joint Commission Journal on Quality and Patient Safety. [Published online ahead of print August 26 2014]. doi: 10.1097/PTS.0000000000000129.
  • Rantz, M.J., Banerjee, T.S., Cattoor, E., Scott, S.D., Skubic, M., & Popescu, M. (2014). Automated fall detection with quality improvement ‘rewind’ to reduce falls in hospital rooms. Journal of Gerontological Nursing, 40(1),13-17.  
  • Rantz, M.J., Scott, S.D., Miller, S.J., Skubic, M., Phillips, L., Alexander, G., Koopman, R.J., Musterman, K., & Back, J. (2013). Evaluation of health alerts from an early illness warning system in independent living. CIN: Computer Informatics Nursing. 31(6), 274-280.
  • Scott, S.D. & Hahn-Cover, K. (2013). The second victim phenomenon. In Patient Safety: A Case-Based Comprehensive Guide.   Springer Publishing.   October 2013.
  • Seys, D.,Wu, A.W., VanGerven, Vleugels, A., Euwema, M., W., Panella, M., Scott, S.D., Conway, J, Sermeus, W., and Vanhaecht. (2012). Second victims after adverse events: a literature review. Evaluation and the Health Professions. September, 1-28.
  • Seys, D., Scott, S.D., Wu, A.W., VanGerven, E., Vieugels, A., Euwema, M., Panella, M. Conway, J., and Vanhaecht, K. (2012). Supporting involved health care professionals (second victims) following an adverse health event: a literature review. International Journal of Nursing Studies. July 30, 2012
  • Hall, L.W. and Scott, S.D. (2012). The second victim of adverse health care events. Nursing Clinics of North America.47(3):383-393.
  • Pratt, S., Kenney, L., Scott, S.D., and Wu, A.W. (2012) How to develop a second victim support program: a toolkit for healthcare organizations. Quality and Safety in Health Care, 38(5):235-240
  • Babak, S. and Scott, S.D. (2010). Rapid response systems: From implementation to evidence-base.       The Joint Commission Journal on Quality and Patient Safety, 36(11):514-517.
  • Hall, L.W., Scott S.D., Cox, K.R., Gosbee, J.W. Boshard, B.J., Moylan, K. and Dellsperger, K.C..(2010). Effectiveness of patient safety training in equipping medical students to recognize safety hazards and propose robust interventions.       Quality and Safety In Health Care. 19:1:3-8. doi:10/1136/qshc.2008.031781.
  • Scott, S.D. The second victim phenomenon: A harsh reality of health care professions [Perspective]. AHRQ WebM&M [serial online]. May 2011. 
  • Scott, S.D., Hirschinger, L.E., McCoig, M.M., Cox, K.R., Hahn-Cover, K., & Hall, L.W. (2011) The second victim. In M.A. DeVita, K. Hillman, & R. Bellomo (Eds.). Textbook of rapid response systems (pp. 321-330). New York, NY: Springer.
  • Brandt, J., Cox, K.R., Hall, L.W., Hirschinger, L.E. McCoig, M.M. and Scott, S.D. (2010). Second victims: Mitigating the impact on health care team members following an adverse clinical event. American Journal of Medical Quality Supplement, 25 (2):27S.
  • Scott, S.D., Hirschinger, L.E., Cox, K.R., McCoig, M.M., Hahn-Cover, K., Epperly, K.M., Hall, L.W. (2010). Caring for our own: Developing a systemwide second victim rapid response team. Journal on Quality and Patient Safety, 36(5), 233-240.
  • Cox, K.R., Scott, S.D., Hall, L.W., Aud, M.A., Headrick, L.A., and Madsen, R. (2009). Uncovering Differences Among Health Professions Trainees Exposed to an Interprofessional Patient Safety Curriculum. Quality Management in Health Care. July-September, 18(3),182-193.
  • Hall, L.W., Hahn-Cover, K., Scott, S.D. (2010). The human side of medical errors. The Virtual Lecture Hall, Medical Directions, Inc.; Computerized CME Learning Module. 
  • Scott, S.D., Hirschinger, L.E., Cox, K.R., McCoig, M.M., Brandt, J., & Hall, L.W. (2009). The natural history of recovery for the health care provider 'second victim' after adverse patient events. Quality Safety in Health Care, 18, 325-330.
  • Scott, S.D., Hirschinger, L.E. & Cox, K.R. (2008) Sharing the load: Rescuing the healer after trauma. RN, 71. 38-43.
  • Hall, L.W., Cox, K.R., Scott, S.D., Aud, M.M., Allmon, A., Despins, L., and Pasupathy, K., (2008)   Problem-based quality/safety curriculum enhances interprofessional teamwork.       Quality and Safety in Health Care 2008; 17:229.
  • Cox, K.R., L.W. Hall, L. Despins, S. D. Scott, P. Liu. The Effects of Crew Resource Management Training on Patient Safety Culture Transformation. Quality and Safety in Health Care; 2008; 17:231.
  • Bechtold, M., Scott, S.D., Nelson, K., Cox, K.R. Dellsperger, K.C., and Hall, L. (2007).       Educational quality improvement report: Outcomes from a revised M&M format that emphasized patient safety.   Quality and Safety in Health Care. 422-427.
  • Scott, S., Smith, C., and O'Connor, T. (1994). A multi-disciplinary approach to neonatal ambulance design. Neonatal Network, 13 (7), 13 - 17.
  • Gehrke, L. and Scott, S. (1994). Development of a pregnancy policy for air medical personnel: An administrative approach. Air Medical Journal, 13(12), 60 – 62.
  • Gehrke, L. and Scott, S. (1993). Still flying high after a decade of service: The Staff for Life Helicopter. Code Three Emergency, Summer 1993, 14 - 15.
  • Scott, S., and Lower, M. (1988). Image of nursing: perceptions of nurses, physicians, and the public. The Missouri Nurse, 57 (6), 18 - 19.

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