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FAQ


Referring Providers
Question A member of my support staff has left my clinic and should no longer have access to my referred patient information. What do I do?
Question How do I change my login password?
Question How do I request access to view clinical information?
Question I receive a message "Invalid user/password" and am unable to reset my password. What do I do?
Question Is the patient information in Outreach secure?
Question My access to view clinical information has expired. What do I do?
Question My patient does not appear when I access clinical information. Why?
Question What is PowerChart Outreach?
Question What might prevent the login box from appearing when the "View Patient Record" link is clicked?
Question Why do I need a User ID and Password to access the clinical information for my Referred Patients?
Question Why do the screens to access and view my patient information look different than the MUHC screens?
Question Why does MUHC require the National Provider Identifier Number (NPI) to access my patients' electronic medical records?
Question Why is there an issue in sending patient information via email correspondence?





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