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Guest Relations
Patients and Visitors Guide
Adult Intensive Care Unit
Children's Hospital Patients and Visitors
Checking In Out
Columbia Services
Dining and Nutrition Services
Email a Patient
Ethics Consult Services
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Fourth Floor Rooms
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Healthcare Team
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Managed Care Plans
MU Health Care Alert
Parking and Valet Services
Patient Education
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My Health
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Surgical Unit
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Telephone Guide
Tobacco Free
Visiting Patients
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Fourth Floor Rooms

Visiting hours
Visiting hours are from noon to 9 p.m. Because our space is very limited, we ask that not more than two visitors be in the patient room at one time. Staff may need to ask you to step into the hall while they provide direct care to the patient. Please ask family and friends not to visit if they have a cold or other contagious illness. Staff may restrict visitation when it comes to the best interest of our patients.

Overnight guests
Overnight guests are reserved for patients whose condition is unstable. Guests are allowed to spend the night at the bedside in private rooms only. We encourage visitors to seek accommodations that allow them to get a good night’s sleep. You are welcome to leave a phone number where you can be contacted or call the unit anytime, day or night, to speak with the nurse directly to get an update on the patient. Our phone numbers are as follows:

4 East: (573) 882-1007
4 West: (573) 884-4712

The fourth-floor visitor lounge is reserved for the families of patients on the fourth floor. Overnight guests must be 18 years or older. Shower facilities are located on the ground floor. The women’s shower unit is in GW-12, and the Men’s unit is in GW-8.

For your health and safety
To promote your safety and safety of staff members and patients, we ask that you do not obstruct lights, use electrical appliances or sleep on window sills in the visitors lounge. For health considerations, no personal linens are permitted. Because this is a public facility, we cannot be responsible for your personal belongings. Please store your belongings in your vehicle and do not leave personal valuables unattended.

Food and beverage storage and cooking are not allowed in the visitor lounges.

It is important that patients have good nutrition during their hospitalization. A menu will be provided each morning for patients to select the meals of their choice. Please mark this menu at leave at your bedside. If you need assistance in selecting food choices, the Dietary staff or nurse will assist you.

A staff member from the Dietary department will come by and pick up your menu. We may change the menu if your doctor orders a special diet. We may hold your meal if a special test or procedure is ordered.

We request that before providing a patient food or drink, you talk with the nursing staff to determine if the patient has any dietary restrictions.

We frequently monitor what the patient eats or drinks, so please let the nurse know if you have provided food or beverages. If you have questions about your diet, please let your nurse know that you would like to speak to a dietitian.

There are refrigerators available on the patient-care units stocked with beverages and snacks for our patients. In order to meet state health regulations, only food delivered by the dietary department can be stored in these refrigerators.

Milk, juice and light snacks are available on the unit. If the patient does not like the meal served, please let the nurse know.

Patient Safety Net
University Hospital allows you to submit comments via the Internet. The Patient Safety Net is designed to provide rapid response to customer comments and can be accessed through our website at muhealth.org. Look for the prompt "submit compliments and complaints" on our home page, and you will be provided instructions on how to enter your comment. Your comment is immediately forwarded to the appropriate personnel for acknowledgement and resolution.

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