COLUMBIA, Mo. — University of Missouri Health Care and the University of Missouri Police Department are investigating a missing package containing patient billing information.
On June 14, University of Missouri Health Care officials failed to receive an expected delivery of copies of patient payment information and immediately notified the MU Police Department. In addition, University of Missouri Health Care officials immediately began a review to identify and notify the patients whose information was missing.
The health system sent letters today notifying 1,288 patients whose billing information was included in the missing package.
The package had been sent by private courier to University of Missouri Health Care from a Kansas City bank that serves as the clearinghouse for MU Health Care’s billing. The contents of the missing package included copies of payments received by the bank between June 6-13.
Patients with questions can get more information at http://www.muhealth.org/ProtectedInformation or they can call Cheryl Hopson, supervisor of joint customer service, at (573) 882-2013 or (800) 877-2372 or Misty Woods, service coordinator of joint customer service, at (573) 884-1983 or (800) 877-2372.
University of Missouri Health Care has terminated its contract with the courier responsible for delivering the missing package.
“Safeguarding the privacy of patient information is our top priority, and to that end, we have taken immediate action steps to investigate the missing information, notify the patients affected and help the patients protect their accounts from identify theft,” said Jim Ross, chief executive officer.