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University of Missouri Health Care News Releases
University of Missouri Health Care wins 2011 Missouri Quality Award

COLUMBIA, Mo. —University of Missouri Health Care is the recipient of the 2011 Missouri Quality Award (MQA) from the Excellence in Missouri Foundation.

The award will be presented at a dinner beginning at 6:30 p.m. tonight (Thursday, Nov. 17) at the Holiday Inn Executive Center in Columbia as part of the annual conference of the Excellence in Missouri Foundation.

The MQA is the official state recognition for excellence in quality leadership. Modeled after the prestigious Baldrige Performance Excellence Program, the MQA is recognized as one of the strongest state-level quality award programs in the country.

This is the first time University of Missouri Health Care has won the Missouri Quality Award.

“This award is a direct result of the efforts of all the dedicated and caring employees and medical staff at University of Missouri Health Care who make the delivery of quality care possible,” said Jim Ross, chief executive officer. “We are honored to be recognized by our peers for our efforts to continually improve on our high standards of care. This stellar achievement would not have been possible without the world-class workforce at University of Missouri Health Care.”

The award process began with a written application to familiarize MQA examiners of the goals, mission, vision values and processes within University of Missouri Health Care. MU Health Care submitted its MQA application in February 2011. Applications are reviewed and evaluated by members of the MQA Board of Examiners. After reviewing applications, the MQA examiners decide if the organization merits a site visit. MU Health Care received a site visit from 12 MQA examiners Sept. 26-28.

“University of Missouri Health Care was selected as a recipient of the 2011 Missouri Quality Award as a result of a rigorous five-step evaluation process,” said Raina Knox, president of the Excellence in Missouri Foundation.

Four organizations were selected as a part of the 2011 Missouri Quality Award process: University of Missouri Health (more) Care, the Federal Reserve Bank of Kansas City, St. Louis-based SSM Health Care and SSM Integrated Technologies.

“The Excellence in Missouri Foundation is proud to recognize University of Missouri Health Care as a role model organization in the state of Missouri,” she said. “Role model organizations are identified as a part of the Missouri Quality Award process so other organizations can learn from their approaches and results.”

Following are some of the items that were highlighted in University of Missouri Health Care’s MQA application and with MQA surveyors during their site visit.

• The health system has invested heavily in developing and strengthening a culture that promotes patient safety by every member of the health care team. Through the Tiger Institute for Health Innovation, a partnership with Cerner Corporation, MU Health Care has implemented new information technology services such as a computerized provider order entry (CPOE) system and electronic medication administration record. The health system was recognized as one of the nation’s “Most Wired” hospitals according to the 2011 Most Wired Survey released in the July issue of Hospitals & Health Networks magazine. The survey recognizes the top 100 hospitals in the country that are making progress in the adoption of health information technology. The Most Wired award followed MU Health Care’s recognition for achieving Stage 6 of the Electronic Medical Record (EMR) Adoption Model.

• Key work systems, work processes and work accomplishments are centered on the guiding principle of patient- and family-centered care. Ongoing feedback through patient satisfaction surveys and a Patient-Family Advisory Council ensure the organization’s continual focus on patient- and family-centered care

• University of Missouri Health Care has developed a long-term strategic planning process with a five-year horizon that supports a longer-term (15-year) facilities and financial plan. The strategic planning process has moved the organization from two hospitals, one community and one academic, to the development of multiple specialty hospitals including the Missouri Orthopaedic Institute, the Missouri Psychiatric Center and MU Women’s and Children’s Hospital. In addition, the strategic planning process has resulted in service care delivery systems such as dedicated neurosciences and cardiovascular units.

Since the award’s inception in 1992, a total of 64 organizations have received the award and have been regarded as role models for successful quality strategies. Through their willingness to help others, the Missouri Quality Award recipients have encouraged other organizations to undertake their own quality improvement efforts.

The Missouri Quality Award is a cooperative business, academic, health care and government initiative designed to promote quality awareness throughout the state. Awards are presented annually to recognize Missouri organizations that achieve performance excellence.

For more information about University of Missouri Health Care’s MQA, please visit http://www.muhealth.org/MissouriQualityAward.

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