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About Us
Patient Family Advisory Council
Family Centered Care

At the heart of family-centered care is the belief that health care providers and the family are partners, working together to best meet the needs of the child. Parents and family members provide the child’s primary strength and support. Their information and insights can enhance the professional staff’s technical knowledge, improve care and help design better programs and friendlier systems. The family is the constant in a the child’s life. We support and empower family members as partners and decision-makers in their child’s care and help them cope more confidently with their child’s illness.

Family-centered care requires trust and respect, including respect for each family’s values, beliefs, and religious and cultural background. We value families’ knowledge of their child, acknowledge their authority as decision-makers and respect their choices.

We strive for an environment and medical system that addresses safety and security for our patieints, families and guests. We utilize medical processes that encourage family involvement in medications, procedures and treatment decisions.

We recognize that our patients and families may need additional support and considerations through the use of community resources and support systems in place for coping with the hospitalization experience.

We provide the information families need to make educated choices about treatment and support the choices they make. When families understand their options, they feel less powerless about their child’s hospital experience.

Information Sharing
Our professional provides medical information to families and values the personal information families provide about their children. This information exchange builds trust and contributes to the partnership between families and caregivers.

We support families by respecting their decisions; offering comfort as they cope with the child’s illness; meeting the social, developmental and emotional needs of the child; and fostering family members’ confidence in their ability to care for their child.

Families bring different personalities, life experiences, values, beliefs, education and religious and cultural backgrounds to the hospital setting. Family-centered care emphasizes that caregivers must be flexible so they can meet the needs and preferences of all families.

As partners in care, professional staff and family members work together as collaborators in the best interest of the child.

Families have the right and the authority to care for their children. The core concepts of family-centered care empower families in the care of their children.

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