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Quality of Care
The Basics of Health Care Quality
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Improving Our Patient Satisfaction

Our patient and family satisfaction scores have been steadily improving since we began surveying, but our goal is to reach the highest scores possible. Here's a bit about what we have been doing to improve:

Focusing on patients and families

Our vision for University of Missouri Health Care, which is set out in our strategic plan for 2011-2015, calls for University of Missouri Health Care, through discovery and innovation, to be the model health care provider for exemplary patient- and family-centered care. To achieve this vision, the health system has:

  • Changed our process for the transportation of patients being discharged from our hospitals. Now patients are transported through our At Your Service hospitality program
  • Created a systemwide Patient Family Advisory Council committed to identifying opportunities  for improving the patient and family experience at University of Missouri Health Care
  • Established a Guest Relations department to address any patient or family  concerns
  • Introduced a quick-response program to ensure room repairs, housekeeping and temperature issues are addressed through the At Your Service hospitality program

Building for the future of health care

A critical part of creating a satisfactory hospital experience is creating a satisfactory environment. Here are some of our recent environment-improvement initiatives:

  • Our new patient care tower, which opened in March 2013, added 90 new private rooms to University Hospital.
  • Renovations at University Hospital added approximately 70 private patient rooms in summer 2012.
  • With the opening of MU Women's and Children's Hospital and the Missouri Orthopaedic Institute in 2010, all children's rooms, obstetric rooms and orthopaedic surgery rooms are now private.
  • We introduced room service dining for patients at all our hospitals
  • We provide sleeper sofas and chairs for families at Women's and Children's Hospital.

More Patient- and Family-centered Care Measurements

Back to Patient- and Family-centered Care


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