Frequently Asked Questions
How can I tell if a message I receive is really a secure email from University of Missouri Health Care?
If you have concerns about the email, please directly contact the person who sent it to you. You also may contact email@example.com to confirm it is a real message, and that it is safe to open the attachment.
- May I use a mobile device to read my secure email message?
Yes. To use a mobile device, forward the email to firstname.lastname@example.org to receive a mobile login address (URL).
Do I need special software to decrypt and read my message?
No. Everything is handled for you by the Cisco Registered Email Service (CRES)—just follow the directions sent to you with the message or on our Web site.
Why do I have to register to open my secure message?
Your message is password protected. When you register, you create the password that you use to open the secure messages that you receive.
What should I do if I get a "Security Message" when I try to open the securedoc.html attachment?
If you get a "Security Message" that asks "Do you want to run this software?" when you try to open the securedoc.html attachment, please click on "Run." This is the software that opens your encrypted message.
Why can't I open the securedoc.html attachment when I view my email?
The securedoc.html attachment cannot be opened within your email window with View or Preview. Saving the securedoc.html attachment to your computer and then double-clicking on the filename where you saved the file on your computer is the preferred way of viewing your secure message. Or you may open the securedoc.html attachment in your email program by double-clicking on the attachment.
Why are you encrypting email messages?
Email sent over the Internet is not considered secure unless it is encrypted. We are encrypting messages to ensure the privacy and security of your medical information.
The Health Insurance Portability and Accountability Act (HIPAA) requires health care providers to protect the privacy of patients' individually identifiable medical information. You can learn more about HIPAA on the U.S. Department of Health and Human Services Health Information Privacy Web page at www.hhs.gov/ocr/privacy/ .
How can I get help if I need it?
For help, visit res.cisco.com/websafe/help?topic=RegEnvelope.
How can I get more information about Cisco Registered Email Service (CRES)?
If you would like more information about CRES, visit res.cisco.com/websafe/about.