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Understanding Our Billing System

While we bill health insurance companies, it is the patient’s responsibility to check with the insurance company to make sure our facility and physicians are contracted with your health insurance company.

Patients are expected to make payment at the time of service. This includes any co-payments that may be listed on your insurance card.

As a patient at MU Health Care, you will receive two separate bills for services at our hospitals or clinics.

One bill will come from University of Missouri Health Care (gold billing statement). It includes charges for the facility fee and any ancillary testing provided to you. This would include laboratory tests, X-rays and any specialized testing requested by your physician.

A second bill will come from University Physicians (blue billing statement) for physician charges for your office visit. This would include procedures performed, laboratory tests and/or radiology interpretation. Because University Physicians clinics are not privately owned by the physicians, their charges do not include costs for supplies and facilities’ overhead.

Financial Counseling Services

Financial counselors are available to let you know how much you may be responsible to pay for your care. If you do not have health insurance and will be unable to pay for your care, then we will help you explore options and assist you in completing the applications to get the assistance you need.

University Hospital and Ellis Fischel Cancer Center
8 a.m. to 4:30 p.m.
Monday through Friday
Local: (573) 884-9900
Toll-free: (866) 608-8025
Fax: (573) 884-2294

Women’s and Children’s Hospital
8 a.m. to 4:30 p.m.
Monday through Friday
Phone: (573) 875-9269
Fax: (573) 875-5531

Missouri Orthopaedic Institute
8 a.m. to 4:30 p.m.
Monday through Friday
Phone: (573) 884-8475
Fax: (573) 884-5531

Customer Service Department
8 a.m. to 4:30 p.m.
Monday through Friday
For Customer Service, call:
Local: (573) 884-3300, Option 2
Toll-free: (800) 877-2372, Option 2


Patient Billing

Pay My Bill

Click here to pay a bill online (open in Google Chrome, if possible) for MU Health Care or University Physicians.

Questions about your bill?

Learn more about our bill pay systems and other questions.

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