Answers to Frequently Asked Questions
Why do I need a User ID and Password to access the clinical information for my Referred Patients?
A User ID and password are required to protect electronic patient information. University of Missouri Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.
What is PowerChart Outreach?
PowerChart Outreach is the application used for Referring Physicians Online to provide access to patient information.
How do I change my login password?
You will be given a User ID and Password to log in for the first time. When you log in, you will be prompted to change your password. Illustrated instructions are provided on the Login Help page. Click here to view these instructions.
You can change your password at any time by clicking on the Change Password link at the top of the screen in the global area. When your password is about to expire, you will receive a message to change your password. This message will continue to appear each time you log in to PowerChart Outreach until you change your password. Click here for detailed instructions for changing your password.
My patient does not appear when I access clinical information. Why?
Your patient is not appearing because your name is not in our system as his/her referring physician or your patient has elected to not share their information with you. What do I do? Please contact our Medical Records Department for assistance. Please call Medical Records at 573-882-4312 from 8 a.m. to 5 p.m. Monday through Friday or e-mail Medical Records anytime at pcoutreachsupport@health.missouri.edu.
How do I request access to view clinical information?
Click here for instructions and online form. If you require additional assistance, please call Medical Records at 573-882-4312 from 8 a.m. to 5 p.m. Monday through Friday or e-mail Medical Records anytime at pcoutreachsupport@health.missouri.edu.
My access to view clinical information has expired. What do I do?
When your password expires, you must change it. Click here for detailed instructions for changing your password.
I receive a message "Invalid user/password" and am unable to reset my password. What do I do?
Contact Medical Records
Phone number: 573-882-4312 (Available Monday through Friday, 8:00 a.m. to 5:00 p.m.
)
Email: pcoutreachsupport@health.missouri.edu (You may email at any time.)
A member of my support staff has left my clinic and should no longer have access to my referred patient information. What do I do?
Contact Medical Records
Phone number: 573-882-4312 (Available Monday through Friday, 8:00 a.m. to 5:00 p.m.
)
Email: pcoutreachsupport@health.missouri.edu (You may email at any time.)
Why does UMHC require the National Provider Identifier Number (NPI) to access my patients' electronic medical records?
The NPI will be required of all providers by May 23, 2007, in all HIPAA standard transactions (Medicare and Medicaid reimbursed). UMHC must uniquely identify each provider, and their support staff, who access their patients' electronic medical records. The NPI uniquely identifies each provider and can be used to identify the support staff for that provider. University of Missouri Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.
Why is there an issue in sending patient information via email correspondence?
HIPAA guidelines specifically dictate that NO patient identifying information be provided in email correspondence unless the message is encrypted. Because we do not have a reliable encryption method available at this time, we ask that such information be communicated by fax or mail. University of Missouri Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.
Is the patient information in Outreach secure?
Yes. The Outreach product uses a very secure technology to ensure that the information that you access is tightly controlled.
What might prevent the login box from appearing when the "View Patient Record" link is clicked?
If you have a pop-up blocker installed, you may need to temporarily disable it in order to see the PowerChart login dialog box.
Why do the screens to access and view my patient information look different than the UMHC screens?
You are actually logging in to and viewing your patient information through the Cerner website. Cerner is the vendor we use for our Electronic Medical Record to store patient information for UMHC.
How can I print what I see on the computer screen?
Click here for how to capture and print a screen image.
