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FAQ

A member of my support staff has left my clinic and should no longer have access to my referred patient information. What do I do?

Contact Medical Records
Phone number: 573-882-4312 (Available Monday through Friday, 8:00 a.m. to 5:00 p.m. )
Email: pcoutreachsupport@health.missouri.edu (You may email at any time.)

How do I change my login password?

You will be given a User ID and Password to login for the first time. When you log in, you will be prompted to change your password. Illustrated instructions are provided on the Login Help page. 


You can change your password at any time by clicking on the Change Password link at the top of the screen in the global area. When your password is about to expire, you will receive a message to change your password. This message will continue to appear each time you log in to PowerChart Outreach until you change your password.

How do I request access to view clinical information?

If you require additional assistance, please call Medical Records at 573-882-4312 from 8 a.m. to 5 p.m. Monday through Friday or email Medical Records anytime at pcoutreachsupport@health.missouri.edu.

I receive a message "Invalid user/password" and am unable to reset my password. What do I do?

Contact Medical Records
Phone number: 573-882-4312 (Available Monday through Friday, 8:00 a.m. to 5:00 p.m. )
Email: pcoutreachsupport@health.missouri.edu 

What web browser should I use to access MPages Reach?

Supported web browsers for MPages Reach include:
· Internet Explorer (versions 8-10)
· Firefox
· Google Chrome
· Safari

Is the patient information in Outreach secure?

Yes. The Outreach product uses a very secure technology to ensure that the information that you access is tightly controlled.

My access to view clinical information has expired. What do I do?

* In PowerChart Outreach, click the "Change Password" link in the global area at the top of the screen.

      Change Password link
    * The system displays the Change Password dialog box.

      Change Password dialog box
    * Your user name is displayed in the Username box, which you cannot change.
    * In the Old Password box, type your current password (case-sensitive).
    * In the New Password box, type the new password (case-sensitive) that you want to use. For security reasons, it is recommended that you choose a password that only you would know and that you can remember. It also is recommended that you use a combination of letters (uppercase and lowercase) and numbers to make your password truly unique. We recommend that your password be a minimum of 7 alphanumeric characters. The maximum number of characters allowed is 32.
    * In the Confirm New Password box, type your new password (case-sensitive) again.
    * If the information is correct, click OK. Otherwise, click Cancel.

If the password change was successful, the system displays the message, "Password Change Successful." Click OK.

Password Change confirmation

After changing your password, you will be taken back to your patient list. You will need to log out and then log back in with your new password.

Log out of PowerChart Outreach.

Log in to PowerChart Outreach.

Login dialog box

If the new password and confirm new password do not match, the system displays the message, "The confirm password did not match your new password. Please re-enter." Re-enter the confirm new password.

If the old password is incorrect, the system displays the message, "Password change failed. Please try again." Re-enter your old password. The default number of times that you can re-enter your old password is three. After three attempts, the system displays the message, "Password change failed. Click OK." The system redisplays the last screen you were on.

If the Change Password dialog box was displayed because you clicked Change Password in the global area, the system redisplays the last screen you were on.

How to change your expired password.

    * If your password has expired, the Change Password dialog box is displayed automatically when you try to log in to PowerChart Outreach.

      Change Password dialog box
    * Your user name is displayed in the Username box, which you cannot change.
    * In the Old Password box, type your current password (case-sensitive).
    * In the New Password box, type the new password (case-sensitive) that you want to use. For security reasons, it is recommended that you choose a password that only you would know and that you can remember. It also is recommended that you use a combination of letters (uppercase and lowercase) and numbers to make your password truly unique. We recommend that your password be a minimum of 7 alphanumeric characters. The maximum number of characters allowed is 32.
    * In the Confirm New Password box, type your new password (case-sensitive) again.
    * If the information is correct, click OK. Otherwise, click Cancel.

If the password change was successful, the system displays the message, "Password Change Successful." Click OK.

Password Change confirmation

Your new password takes effect the next time you log in to PowerChart Outreach.

Login dialog box

If the new password and confirm new password do not match, the system displays the message, "The confirm password did not match your new password. Please re-enter." Re-enter the confirm new password.

If the old password is incorrect, the system displays the message, "Password change failed. Please try again." Re-enter your old password. The default number of times that you can re-enter your old password is three. After three attempts, the system displays the message, "Password change failed. Click OK." The system redisplays the last screen you were on.

If the Change Password dialog box was displayed because your password was expiring, and you click Cancel, the system logs you out and displays the PowerChart Outreach log-in screen.

My patient does not appear when I access clinical information. Why?

Your patient is not appearing because your name is not in our system as his/her referring physician or your patient has elected to not share their information with you. What do I do? Please contact our Medical Records Department for assistance. Please call Medical Records at 573-882-4312 from 8 a.m. to 5 p.m. Monday through Friday or email Medical Records anytime at pcoutreachsupport@health.missouri.edu.

What is PowerChart Outreach?

PowerChart Outreach is the application used for Referring Physicians Online to provide access to patient information.

What might prevent the login box from appearing when the "View Patient Record" link is clicked?

If you have a pop-up blocker installed, you may need to temporarily disable it in order to see the PowerChart login dialog box.

Why do I need a User ID and Password to access the clinical information for my Referred Patients?

A User ID and password are required to protect electronic patient information. MU Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.

Why do the screens to access and view my patient information look different than the MUHC screens?

You are actually logging in to and viewing your patient information through the Cerner website. Cerner is the vendor we use for our Electronic Medical Record to store patient information for MUHC.

Why does MUHC require the National Provider Identifier Number (NPI) to access my patients' electronic medical records?

The NPI will be required of all providers by May 23, 2007, in all HIPAA standard transactions (Medicare and Medicaid reimbursed). MUHC must uniquely identify each provider, and their support staff, who access their patients' electronic medical records. The NPI uniquely identifies each provider and can be used to identify the support staff for that provider. MU Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.

Why is there an issue in sending patient information via email correspondence?

HIPAA guidelines specifically dictate that NO patient identifying information be provided in email correspondence unless the message is encrypted. Because we do not have a reliable encryption method available at this time, we ask that such information be communicated by fax or mail. MU Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.

Find Providers and Locations

Find a Provider

Our database includes more than 700 providers trained in nearly 70 specialties and sub-specialties.

Locations

University of Missouri Health Care offers a variety of clinic specialties and locations throughout the Columbia area and central Missouri.

If you wish to contact a clinic in the Columbia area, you may search our listing by specialty  or by clinic location. You may also wish to search our database of physicians to find where they work.

Services

Our team of experts continuously applies studies and teaches the latest treatments. We offer an extensive array of services for our patients and their families.

Questions, comments or concerns

Network Relations Main Office:  573-884-MUHC (6842)  or 877-884-MUHC (toll free)
RapidResponse@health.missouri.edu
An after hours pager is also available for your convenience at 573-397-0515.

To help us improve our health system submit feedback through our Patient Safety Network.

Admissions, Consults, Appointments and Referrals

To consult with a University Physician or refer a patient for admission, please call our toll-free referring provider line at (888) 884-MUDOC (6836).

Learn more about referring patients to MU Health Care.