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Delivering the Difference Delivering the Difference is University of Missouri Health Care’s service program emphasizing to faculty and staff the importance of providing the best customer service to our patients, their families and each other — every time, all the time. The program is based on the Six Pillars of Service Excellence: Hospitality: We are dedicated to providing the highest level of service to our patients, visitors and fellow staff members. Going the extra mile is what sets us apart. Comfort: Providing emotional as well as physical comfort is everyone’s responsibility. Caring is the foundation upon which lifelong relationships are established. Respect: We understand that respect is based on an awareness and appreciation of differences. To value these differences and treat others as we would have them treat us reduces anxiety and promotes trust. Contact: Our interactions with patients, family and fellow staff members can be positive, neutral or negative. How we communicate determines this nature and impresses our dedication upon the individual. Teamwork: Whether you provide direct patient care or support those that do, you are part of a team of individuals dedicated to quality. The interdependent relationships that bind us together are crucial to the success of our organization. Pride: We carry with us pride in ourselves, in the work we do for our community and in our organization. Through pride, we are building service excellence. Fulfilling these service values will in turn help us meet the mission and vision of University of Missouri Health Care. To request a coupon:
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