Related Links
Discovering Excellence
Previous posters depicting our Delivering the Difference.
Center for Education and Development
Agency for Healthcare Research and Quality
AHRQ is one of the eleven agencies governed by the Department of Health and Human Services. It is a lead agency charged with supporting research designed to improve the quality of healthcare, reduce its cost, improve patient safety, decrease medical errors, and broaden access to essential services. AHRQ sponsors and conducts research that provides evidence-based information on health care outcomes, quality, cost, use, and access. The information on this website helps healthcare decision-makers - patients and clinicians, health system leaders, and policy-makers - make more informed decisions and improve the quality of healthcare services.
The Manager's Electronic Resource Center
The Guide to Managing for Quality is a collaborative effort between Management Sciences for Health and UNICEF to develop a practical, useful and interactive resource that managers can use to improve quality in the many different types of health and family planning programs in which they work. It offers a collection of concepts, tools, techniques, best practices, and experiences that can be adapted and used in diverse settings, or creatively integrated to support existing quality improvement initiatives. The Provider's Guide to Quality and Culture is designed to assist healthcare organizations throughout the U.S. in providing high quality, culturally competent services to multi-ethnic populations. The Health Manager's Tool Kit is an electronic compendium of management tools designed to help managers of health programs in several areas of management, including clinical services and quality management, information management, financial management, human resources management, drug and supplies management, organizational planning, and organizational sustainability.
National Quality Institute (Canada)
NQI is a not-for-profit organization that provides strategic focus and direction to Canadian organizations to achieve excellence, enabling Canada to set the standard for quality and healthy workplace practices throughout the world. We can learn from the Canadians! Healthy Workplace offers easy-to-use tools and educational articles, case studies, and other to help managers improve workplace health and well being.
Quality Assurance Project
The Quality Assurance (QA) Project is a global leader in the advocacy, development, and promotion of cost-effective methods to strengthen healthcare services and systems in developing and middle-income countries. The QA Project website contains information on field activities, quality assurance approaches, technical assistance, training, publications, and computer-based learning products.
The American Health Quality Association
The AHQA works collaboratively with health care practitioners, health plans and hospitals, to analyze health care patterns, identify opportunities for improvement and interpret and share information about current science and best practices with physicians, hospitals and health plans. Use of the site requires membership.
The National Association for Healthcare Quality
The NAHQ is dedicated to improving the quality of healthcare and to supporting the development of professionals in healthcare quality. Use of the site requires membership.
Missouri Patient Care Review Foundation
MPCRF (MissouriPRO) is a physician-sponsored, private, non-profit organization providing health care quality improvement services to the health care community and Medicare beneficiaries. MPCRF contracts with HCFA to initiate and coordinate health care quality improvement projects with Medicare providers. MPCRF's quality improvement activities include the sharing of comparative performance data with providers to help them identify the sources and basis of outcome; explore effectiveness of processes; and help in implementing changes that can lead to improved care for Missouri's 900,000 Medicare beneficiaries.
American College of Medical Quality
ACMQ's mission is to provide leadership in creating, sustaining and applying a scientifically based infrastructure for the practice of clinical quality improvement.
The Institute for Healthcare Improvement
IHI offers resources and services to help health care organizations make dramatic and long-lasting improvements that enhance clinical outcomes and reduce costs. Specific goals that IHI works toward include: Improved health status; Better clinical outcomes; Reduced costs that do not compromise quality; Greater access to care; An easier-to-use health care system; Improved satisfaction for patients and communities
The Institute of Medicine
IOM's mission is to advance and disseminate scientific knowledge to improve human health. The Institute provides objective, timely, authoritative information and advice concerning health and science policy to government, the corporate sector, the professions and the public. IOM's Board on Health Care Services focuses on issues of health care organization, financing, effectiveness, workforce, and delivery, with special emphasis on quality, costs, and accessibility of care.
The Leapfrog Group
A leading group of Fortune 500 companies, and other large healthcare purchasers, founded "The Leapfrog Group" by creating and committing to a common set of purchasing principles to drive leaps in patient safety. It is a voluntary program aimed at mobilizing large purchasers to alert the healthcare industry that big leaps in patient safety and customer value will be recognized and rewarded with preferential use and other intensified market reinforcements.
Service Excellence Books
