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Main Street Catering Guidelines

As soon as you know you will be using Main Street Catering, call us at 882-1100 and select option 4 to reserve our services for your event. You can reserve up to one year in advance. Our office hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. If someone is not in the office, Nutrition & Food Services clerical staff will take a message and we will return your call as soon as possible.

To place an order, call 882-1100 and select option 4 to speak with a Main Street Catering Representitive. . Your order will be taken over the phone. You will need to have your information on hand (date, time, account code, room number, menu, etc.) After your order is complete, you will receive a contract via email that will need to be signed and returned to catering as soon as possible. Make sure to keep a copy for your records.

You may also contact Main Street Catering via E-Mail at the following address.
Main Street Catering

When we reach a maximum workload it may be necessary to decline orders to maintain high standards of service. However, we will do everything possible to work with you in emergency situations or in trying to establish alternative times and dates.

Suggested lead times that will help us plan for your event:

• Dinners and receptions: eight working days before the event.
• Breakfast, lunch or coffee breaks: three working days before the event.
• Events with 75 or more guests: ten working days before the event.

The number of guests expected to attend the event is to be indicated at the time your request is submitted. Your guest count may be changed up to 2 working days before the event. After that time we ask that no changes be made in the number of guests.

In the event you must cancel your function, please notify us as soon as possible. Any event cancelled with less than 24 hours notice will be assessed a full charge for the scheduled event.

Billing for your event has been arranged as follows:

• For Hospital and Clinics and Campus events (H, C or U Accounts) , the journal voucher system will be used to charge the requesting department for catering services rendered. Copies of bills will no longer be sent out. At the end of the month, all customers will receive a statement of all the activity on their account.
• For all vendors or private individuals who order from Main Street Catering, tax will be added to their bill. For these individuals, a check or exact change needs to be paid to Main Street Catering before or on the day of the event.

All equipment should be returned after the event. In the event of leftover items, we request that no equipment be removed from the room the event is held in. However, you may request carry-out trays at a small fee for the leftover food. If equipment is missing after a function you will be responsible for returning them to catering or you will be billed for the replacement costs.

Serving alcoholic beverages on University property will require a "Request to Use Alcoholic Beverages on University Property" form.Applications may be obtained from the Memorial Union and must be made at least two weeks prior to the event. We request you provide us with a copy of the approved form.

Gratuities are not accepted and are not included in the service charge.