Lorna Moseley has been the face — and voice — of the Missouri Orthopaedic Institute. She greets patients from behind the check-in desk with her charming English accent and a welcoming smile. It’s her job to make them feel welcome.
When patients come in for their appointments, they are in good hands. She has a way of making each person feel like the most important person she will see that day. Whether it’s giving a returning patient a hug or walking a new visitor to the place they are looking for, she always puts herself out there for the good of the patient.
“People come in, and they don’t necessarily want to be here for whatever reason, and I don’t see it having to be a bad experience,” Moseley said. “Everybody’s got a story, and if you just take a few minutes out of your day for each person, and it makes a little bit of a difference, then it’s worth it.”
Moseley, originally from the town of Guildford in southeast England, realized how her team felt about her last year when she passed the test to become a United States citizen.
“I was very overwhelmed by the love and support that everybody had,” she said.
Moseley said helping people is the most rewarding part of her job.
“It works both ways,” she said. “I actually go home with a great deal more than I give .”