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Changing Your Password


You can change your password at any time. When your password is about to expire, you will receive a message to that effect each time you log in to PowerChart Outreach until you change your password. If you do not change your password and it expires, the Change Password dialog box is displayed with the message, "It is required that you change your password, the next time you try to log in to PowerChart Outreach."Click here to read how to change your password if it has expired.

How to change your password at any time while in PowerChart Outreach.

    * In PowerChart Outreach, click the "Change Password" link in the global area at the top of the screen.

      Change Password link
    * The system displays the Change Password dialog box.

      Change Password dialog box
    * Your user name is displayed in the Username box, which you cannot change.
    * In the Old Password box, type your current password (case-sensitive).
    * In the New Password box, type the new password (case-sensitive) that you want to use. For security reasons, it is recommended that you choose a password that only you would know and that you can remember. It also is recommended that you use a combination of letters (uppercase and lowercase) and numbers to make your password truly unique. We recommend that your password be a minimum of 7 alphanumeric characters. The maximum number of characters allowed is 32.
    * In the Confirm New Password box, type your new password (case-sensitive) again.
    * If the information is correct, click OK. Otherwise, click Cancel.

If the password change was successful, the system displays the message, "Password Change Successful." Click OK.

Password Change confirmation

After changing your password, you will be taken back to your patient list. You will need to log out and then log back in with your new password.

Log out of PowerChart Outreach.

Log in to PowerChart Outreach.

Login dialog box

If the new password and confirm new password do not match, the system displays the message, "The confirm password did not match your new password. Please re-enter." Re-enter the confirm new password.

If the old password is incorrect, the system displays the message, "Password change failed. Please try again." Re-enter your old password. The default number of times that you can re-enter your old password is three. After three attempts, the system displays the message, "Password change failed. Click OK." The system redisplays the last screen you were on.

If the Change Password dialog box was displayed because you clicked Change Password in the global area, the system redisplays the last screen you were on.

How to change your expired password.

    * If your password has expired, the Change Password dialog box is displayed automatically when you try to log in to PowerChart Outreach.

      Change Password dialog box
    * Your user name is displayed in the Username box, which you cannot change.
    * In the Old Password box, type your current password (case-sensitive).
    * In the New Password box, type the new password (case-sensitive) that you want to use. For security reasons, it is recommended that you choose a password that only you would know and that you can remember. It also is recommended that you use a combination of letters (uppercase and lowercase) and numbers to make your password truly unique. We recommend that your password be a minimum of 7 alphanumeric characters. The maximum number of characters allowed is 32.
    * In the Confirm New Password box, type your new password (case-sensitive) again.
    * If the information is correct, click OK. Otherwise, click Cancel.

If the password change was successful, the system displays the message, "Password Change Successful." Click OK.

Password Change confirmation

Your new password takes effect the next time you log in to PowerChart Outreach.

Login dialog box

If the new password and confirm new password do not match, the system displays the message, "The confirm password did not match your new password. Please re-enter." Re-enter the confirm new password.

If the old password is incorrect, the system displays the message, "Password change failed. Please try again." Re-enter your old password. The default number of times that you can re-enter your old password is three. After three attempts, the system displays the message, "Password change failed. Click OK." The system redisplays the last screen you were on.

If the Change Password dialog box was displayed because your password was expiring, and you click Cancel, the system logs you out and displays the PowerChart Outreach log-in screen.




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