Hospitality program gets five-star rating from patients and guests
Hospitality coordinators assist patients by orienting them to the hospital, explaining hospital services and rounding on them frequently to make sure their needs are being met. Coordinators serve on each inpatient floor at Women's and Children's Hospital and University Hospital from 7 a.m. to 9 p.m. Coordinators are available Monday through Friday at Women's and Children's Hospital and seven days a week at University Hospital.
When patients need a hospitality coordinator, they can make a request by calling the hospitality services line, 882-8220. The phone number is listed on a sticker on their room telephones, as well as on house phones throughout the hospitals. A concierge, answers the phone and contacts the coordinator with the request.
Coordinators completed comprehensive six-week training that included learning about security, safety, nursing units, risk management and guest relations. Two weeks of the training was devoted to food service. All coordinators possess a food handler’s license and have access to patients’ diet orders from their doctors. This allows coordinators to assist in the patient’s meal experience.