Women’s and Children’s Hospital is committed to strengthening the partnership between care providers, patients, their families and anyone else interested in improving care at the hospital.
That’s why the hospital has created the Patient and Family Advisory Council. This group, made up of hospital staff members and patients, family members and others, is vital to creating a strong partnership that will improve health care experiences for everyone.
What does the council do?
Patient and family advisors work with staff, nurses and doctors to address issues in specific care areas. Members’ care experiences will help inform the council about ways the hospital can improve the health care experience.
The goal is to consider, design, implement and evaluate health care programs and policies that help assure the best possible care for patients and their families.
Some of our accomplishments include:
- Patient Map
- Patient Satisfaction Process
- Bedside Report Process
- NICU Research Project
- CLABSI Working Group - Keycard Project
- SPS Performance Improvement Team
- SWAT – Skin, Wound, Assessment Team
- WCH Festival of Trees Sponsor
- External Speaking Engagements
- Amish Community Payback Project
- Council BOX Account Created for Member Communication
- Statewide PFAC Participation
- PFAC Book
- PFAC Website
What are the qualities of a council member?
The Women’s and Children’s Hospital Patient and Family Advisory Council is always looking for people interested in volunteering their time to serve on the council.
- Collaborates on solutions
- Has passion for enhancing the health care experience
- Listens well
- Respects diversity and differing opinions
- Sees beyond his or her own personal experience
- Shares insights and experience in productive ways