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As a patient, you have certain rights, and understanding your rights will help you to get the best possible care. We will make every effort.
Patients and visitors have responsibilities, and we ask that you make every effort to:
If you experience a concern or have a question, you may inform any staff member and expect immediate assistance. It is your right to express a concern or a complaint and receive a prompt response. Furthermore, all communications are guaranteed to be handled in a confidential manner and no adverse reaction will occur as the result of any comments made. We value your opinion and use all comments, both positive and negative, to improve our services.
You may contact Guest Relations at 573-882-1053 for assistance. If you would prefer to put your comment in writing you may use a form located throughout the hospital or send a letter, email or fax. Address your correspondence to:
University Hospital, One Hospital Drive, Columbia, MO firstname.lastname@example.org Fax: 573-884-5957
University Hospital allows you to submit comments via the Internet. The Patient Safety Net is designed to provide rapid response to customer comments and can be accessed through our website. Look for the prompt "submit compliments and complaints" on our home page, and you will be provided instructions on how to enter your comment. Your comment is immediately forwarded to the appropriate personnel for acknowledgement and resolution.
Visit the Patient Safety Network.
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