Questions, comments or concerns? MU Health Care values your feedback, positive or negative. We offer a few ways for you to send us a comment about a recent experience or offer suggestions for services we provide.

Help us improve by supplying us feedback:

Online: QUEST

Your comment is promptly forwarded to the appropriate personnel for acknowledgement and resolution through our system called Quality, Event and Safety Tracker (QUEST), a user-friendly electronic reporting system with web-based data entry. QUEST enables patients and families to report compliments, complaints or suggestions. The system is designed to provide rapid response to patients and families. Click below to submit a comment online with QUEST.


Phone or in Person: Office of Patient Experience

To speak with someone about a recent experience, or if you would like help accessing the PSN, please contact the Office of Patient Experience at 573-884-0000. The team is available from 8 a.m. to 4:30 p.m. Monday through Friday. The office is located on the first floor of University Hospital in main lobby, TC1002, just past the gift shop.

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