The key to strong relationships with our clinical partners is communication, and at University of Missouri Health Care, we have a new communications tool to provide you with the latest information to help you make care decisions with your patients.

Below, we have some information that we hope you will find helpful. The best way to stay up to date with changes in our operations, referral policies and more is to sign up for our referring provider communications.

Please note we are scheduling all non-emergent operative, procedural and testing procedures.

Because our top priority is the well-being of all our patients, staff and providers, we are taking precautions to keep everyone safe and protected from possible exposure to COVID-19. Learn more about our commitment to safety as well as our visitor policy.

How We're Scheduling Patients

We are confident we can provide safe, essential care for non-COVID-19 patients, and we are prioritizing the care of the sickest patients — those with progressive illness or a higher risk for disease. Referrals unrelated to COVID-19 and emergent referrals are being triaged according to acuity, and practices will decide when patients can be seen.

MU Health Care is involved in COVID-19 response planning at the state and local level, and we continuously monitor circumstances and adjust our operations accordingly.

The best way to learn about changes is to sign up for our referring provider communications.

Scheduled Procedures and COVID-19 Testing

At this time, patients with scheduled procedures that require sedation, including surgeries, are required to be tested for COVID-19 prior to their procedure.

All patients who meet the criteria below will be required to have COVID-19 PCR testing ordered or completed prior to scheduling an operation, procedure or test that meets the below requirements. The results of the test must be in the EMR at least one day prior to the scheduled procedure or the procedure will be canceled.

The COVID-19 PCR test must have been performed less than 30 days from the scheduled date of the procedure if:

  • The procedure requires an anesthetist or conscious sedation provider
  • Any form of sedation is being used
  • Risk for aerosolization

This does not apply to inpatient emergencies. The test may be done at any approved testing facility, including our drive-thru facility in Columbia.

For patients who are experiencing respiratory symptoms, see our page How Do I Get Tested For COVID-19?

Rescheduled Outpatient Visits

If outpatient visits to MU Health Care are rescheduled into the future based on the severity of the diagnosis, this will not result in an increase in denials. Every scheduled appointment or request for referral is being reviewed by MU Health Care clinical staff to determine medical urgency.

We have increased the use of telehealth options to accommodate appointment requests. Patients presently scheduled for appointments, as well as new patient appointment requests, are triaged based on clinical assessments to determine whether patients should be seen in-person at one of our facilities, via telephone, via virtual visit or on-demand virtual care.

MU Health Care tracks patients appointments that have been canceled, and our practices are working diligently to reschedule those patients.

The best way to stay up to date with our operations, referral policies and more is to sign up for our referring provider communications.

Referring COVID-19 Patients

MU Health Care is accepting referrals of COVID-19 patients. Note: Patients suffering severe symptoms, including difficulty breathing, should be sent through the emergency department. Please call 573-882-4141 in advance to ensure ED staff can prepare for the patient's arrival.

To order a COVID-19 test for a patient:

  1. Complete COVID-19 assessment according to CDC guidelines
  2. Complete Lab Order
    1. Patient name and contact information
    2. Referring provider contact information
    3. Specify "COVID-19 test"
    4. Instruct patient to bring paper order with them to drive-thru testing site located behind the Hearnes Center (map)
    5. Patients will only be tested for COVID-19 at the drive-thru.
    6. Results will be communicated within 1-2 days.

The best way to stay up to date with our operations, referral policies and more is to sign up for our referring provider communications.

Our Commitment to You

The specialists at University of Missouri Health Care treat your patients like our own family and keep you informed of their treatment and progress all along the care continuum.

If you would like to refer a patient to MU Health Care for a second opinion or continuing treatment, read about our patient referral process.

Call 888-884-6836 for rapid access to MU Health Care physicians for consultation, admissions and scheduling. To stay up to date with the latest information, please fill out the form below.

Sign Up

Sign up to receive important updates on MU Health Care referral processes, operational changes and more.

By clicking submit, you may receive follow-up information from MU Health Care. We do not share your information with anyone else, and you may opt out at any time. Privacy policy.