Privacy Policy

This Notice of Privacy Practices explains how University of Missouri Health Care and its affiliates will use information about you and when MU Health can share that information with others. We are required by law to maintain the privacy of your protected health information (PHI). 

Download or view our full Notice of Privacy Practices:

Notice of Privacy Practices (English)

Notice of Privacy Practices (Spanish)

If you have any questions or would like a copy of our Notice of Privacy Practices in a different language, please call our Privacy Office at 573-882-3293.

Who will follow this notice

The list below tells you who follows the outlined practice for keeping your medical record private.

  • All hospitals, clinics, physician practices, and affiliates that are part of MU Health.
  • Any MU Health health care provider that treats you at any of our locations.
  • All MU Health employees, temporary or contract staff, students and volunteers.

What is included in this notice

We are required by law to maintain the privacy of your protected health information (PHI) and give you this notice of our legal duties and privacy practices regarding your health information. We are required to notify you if there is a breach of your unsecured protected health information and to follow the terms of the current Notice of Privacy Practices.

Changes to this notice

If we change our policies regarding our use and/or disclosure of your protected health information, we will change our Notice of Privacy Practices and make the revised notice available to you on our website and our practice locations. You may also request a paper copy of the current Notice of Privacy Practices at any time.


If you believe that your privacy rights may have been violated, you may contact our Integrity and Accountability Hotline at 844-469-6383 or the Privacy Office at 573-882-3293. You may write us at University of Missouri Health, Privacy Office, DC054.00, One Hospital Dr. Columbia, MO 65212.

You may also contact Missouri Department of Health, Bureau of Health Facility Regulation: 1-573-751-6303 and/or the State Attorney General's Office Consumer Hot Line: 1-800-392-8222.

You may file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights by visiting their website. The Office of Corporate Compliance can provide the mailing address.

We will not retaliate against you for filing a complaint.

MU Health Care OHCA Participants

MU Health Care currently participates in an organized health care arrangement (OHCA) with other health care providers in central Missouri. We do this to enhance the delivery of care and care coordination to improve patient experience as they are treated jointly by health care providers.

The OHCA participants share access to MU Health Care’s electronic medical record and might, under certain circumstances, access your medical and billing information for treatment or health care operations purposes to improve, manage and coordinate your care without seeking your advance authorization, but only to the extent permitted by law.

The arrangement also enables participants to integrate patient portals into the MU Health Care portal, HEALTHConnect. The patient portal allows patients to securely message doctors, schedule appointments and access their health history across the shared electronic medical record system.

Current participants include:

  • MU Health Care
  • Capital Region Medical Center
  • Lake Regional Health System