I moved to Columbia from Muscatine, Iowa, about four years ago, and I love it here because it’s such a friendly college town with great restaurants and plenty to do. I’ve been happily married for 35 years. We have four children and four grandchildren, and my priority is spending time with family and friends. I also enjoy boating at the Lake of the Ozarks, swimming and running.
About My Role
I am a patient representative at the Ellis Fischel Cancer rehab clinic. I work with a variety of physical, occupational and speech therapists. After receiving orders from physicians, I call patients to schedule their visit and coordinate their appointments. I also explain their insurance benefits and answer their questions.
Favorite Part of My Job
I enjoy being the first person patients see when they come into our clinic. I try to make them feel at ease and at home by talking to them, acknowledging what they’re going through and asking them how they’re feeling. While I hope to be a measure of comfort to them, I admire their strength, courage and perseverance. It’s also gratifying to watch how well our patients progress; they may come in for their initial evaluation in a wheelchair but be discharged using just a cane.
Culture of Yes
Everyone in our clinic embraces the Culture of Yes. They’re not just words to us. When people come through our doors, they’re greeted with a warm welcome and treated as our top priority. In fact, it’s common for us to rearrange a clinician’s schedule to suit the patient’s needs. “I have the time” is always a part of my day!