Chart Connect FAQ

Check out answers to some of the most frequently asked questions about our Chart Connect portal.

A member of my support staff has left my clinic and should no longer have access to my referred patients' health information. What should I do?

Contact Medical Records at 573-882-4312 from 8 a.m. to 5 p.m., Monday through Friday, or email Medical Records anytime.

When I go to the login page, why does the screen display M Pages Mobile instead of Chart Connect?

Chart Connect has undergone several updates and was formerly known as M Pages Mobile or PowerChart Outreach.

How do I request access to view clinical information?

If you require additional assistance, please call Medical Records at 573-882-4312from 8 a.m. to 5 p.m., Monday through Friday, or email Medical Records anytime.

How do I change my login password?

You will be given a User ID and Password to log in for the first time. When you log in, you will be prompted to change your password. You can access instructions on how to do this on the Login Help page.

You can change your password at any time by clicking on the Change Password link at the top of the screen in the global area. When your password is about to expire, you will receive a message to change your password. This message will continue to appear each time you log in to Chart Connect until you change your password.

I receive a message that said “Invalid user/password” and am unable to reset my password. What do I do?

Contact Medical Records at 573-882-4312 from 8 a.m. to 5 p.m., Monday through Friday, or email Medical Records anytime.

Is the patient information in Chart Connect secure?

Yes, Chart Connect uses a very secure technology to ensure that the information that you access is tightly controlled.

What web browser should I use to access Chart Connect?

Supported web browsers for Chart Connect include:
Internet Explorer (versions 8-10), Firefox, Google Chrome, Safari

My access to view clinical information has expired. What do I do?

If your login has expired, please view our detailed instructions here.

What might prevent the login box from appearing when I click the “View Patient Record” link?

If you have a pop-up blocker installed, you may need to temporarily disable it in order to see the Chart Connect (M Pages Mobile) login dialog box. You should be able to do so in the “Settings” area of your Internet browser.

Why do I need a user ID and password to access the clinical information for my referred patients?

A User ID and password are required to protect electronic patient information. MU Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.

Why do the screens to access and view my patient information look different than the MU Health Care screens?

You are actually logging into and viewing your patient information through the Cerner website. Cerner is the vendor we use for our Electronic Medical Record to store patient information for MUHC.

Why does MU Health Care require the National Provider Identifier (NPI) number to access my patients’ electronic medical records (EMR)?

An NPI is required for all providers as of May 23, 2007, in all HIPAA standard transactions (Medicare and Medicaid reimbursed). MU Health Care must uniquely identify each provider, and their support staff, who access their patients' electronic medical records. The NPI uniquely identifies each provider and can be used to identify the support staff for that provider. MU Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.

Why should I not send patient information via email?

HIPAA guidelines specifically dictate that no patient identifying information be provided in email correspondence unless the message is encrypted. Because we do not have a reliable encryption method available at this time, we ask that such information be communicated by fax or mail. MU Health Care is strongly committed to ensuring compliance with all applicable laws, regulations and policies governing access to patient information.

My access to view clinical information has expired. What do I do

Change Password link. The system displays the Change Password dialog box:

  1. Your user name is displayed in the Username box, which you cannot change.
  2. In the Old Password box, type your current password (case-sensitive).
  3. In the New Password box, type the new password (case-sensitive) that you want to use. For security reasons, it is recommended that you choose a password that only you would know and that you can remember. It also is recommended that you use a combination of letters (uppercase and lowercase) and numbers to make your password truly unique. We recommend that your password be a minimum of seven alphanumeric characters. The maximum number of characters allowed is 32.
  4. In the Confirm New Password box, type your new password (case-sensitive) again.
  5. If the information is correct, click OK. Otherwise, click Cancel.

If the password change was successful, the system displays the message, "Password Change Successful." Click OK.

  1. After changing your password, you will be taken back to your patient list. You will need to log out and then log back in with your new password.

  2. Log out of Chart Connect.

  3. Log into Chart Connect.

Login dialog box:

  • If the new password and confirm new password do not match, the system displays the message, "The confirm password did not match your new password. Please re-enter." Re-enter the confirm new password.

  • If the old password is incorrect, the system displays the message, "Password change failed. Please try again." Re-enter your old password. The default number of times that you can re-enter your old password is three. After three attempts, the system displays the message, "Password change failed. Click OK." The system redisplays the last screen you were on.

  • If the Change Password dialog box was displayed because you clicked Change Password in the global area, the system redisplays the last screen you were on.

How to change your expired password.

If your password has expired, the Change Password dialog box is displayed automatically when you try to log in to Chart Connect. In the Change Password dialog box, your user name is displayed in the Username box, which you cannot change.

  1. In the Old Password box, type your current password (case-sensitive).

  2. In the New Password box, type the new password (case-sensitive) that you want to use. For security reasons, it is recommended that you choose a password that only you would know and that you can remember. It also is recommended that you use a combination of letters (uppercase and lowercase) and numbers to make your password truly unique. We recommend that your password be a minimum of 7 alphanumeric characters. The maximum number of characters allowed is 32.

  3. In the Confirm New Password box, type your new password (case-sensitive) again.

  4. If the information is correct, click OK. Otherwise, click Cancel.

If the password change was successful, the system displays the message, "Password Change Successful." Click OK. Your new password takes effect the next time you log in to Chart Connect.