Thank you for your interest in the MU Health Care Volunteer Program. Our volunteers play a vital role in helping us care for patients and support families. We work to match dedicated individuals with meaningful roles in departments where they can make the biggest impact.
We welcome volunteers of all ages — from teens to senior — who are looking for a rewarding way to give back. Because of the time and resources involved in preparing volunteers for service, we are currently only able to accept individual applicants who can commit to regular, ongoing shifts. At this time, we are not able to accommodate group, family, short-term or community service volunteering. If you’re ready to make a difference in someone’s day and be part of a caring, supportive team, we’d love to hear from you.
There are five types of MU Health Care volunteers:
- Adult or community volunteers. These volunteers are frequently retirees or adults who want to serve the health care community because of a positive experience they had.
- Advisory group volunteers. We have several advisory groups that help our patients.
- The MU Health Care Auxiliary is a volunteer organization that raises money to enhance patient services and programs. Additionally, the auxiliary funds and helps select two annual nursing scholarships.
- The Children’s Hospital Patient Family Advisory Council is a well-established advisory group that works together to improve the patient experience, with ample input from patients and families.
- Staff volunteers. MU Health Care staff can become vetted volunteers; however, staff volunteers may not serve in the same department they work in.
- Student volunteers. University of Missouri student volunteers are typically child life, pre-med, pre-nursing and other allied health majors. They enjoy the opportunity to volunteer at our main hospital facilities.
- MU Health Care Volunteen Program. Our Volunteen Program welcomes students ages 15 to 18 from across mid-Missouri, not just Columbia. We offer orientation session in both Columbia and Jefferson City to make it easier for teens to get started. Volunteens are placed in one or more departments, most often during the summer months. While some roles have age-related safety restrictions, we do our best to match each teen with a meaningful and engaging volunteer experience
Volunteer locations and roles
At MU Health Care, volunteers serve in more than 25 departments and programs. From surgery waiting rooms to admissions, medical records, information desks, nutrition services, coffee shops and gift shops, volunteers are a vital part of the care team. Some of the specific roles include:
- Ellis Fischel Oncology Inpatient Unit — Friendly Visitor
- South Providence Medical Park — Clerical Assistant
- University Hospital — Emergency Department, Ambassador, Gift Shop Assistant
- Children's Hospital — Neonatal Intensive Care Unit Baby Holder
Benefits of volunteering
Volunteers enjoy the feeling of helping patients and families. Other tangible benefits include:
- Both Columbia and Jefferson City
- Free application vetting process and uniform (polo shirt or vest)
- Free annual flu shots and TB screenings
- Volunteer discounts at both MU Health Care Gift Shops
- Invitation to annual staff and volunteer appreciation events
- Volunteer newsletter
- Columbia only
- Free parking for adult/community and youth volunteers of driving age
- Helping Hands coupons for every four-hour shift served; redeemable at MU Health Care dining locations and any of our gift shops
- Jefferson City only
- One free small cup of coffee from our coffee shop
- One free single-serving meal
- Free Sam B. Cook Healthplex Membership for active volunteers who do not qualify for the Renew Active Program
Application process
MU Health Care volunteer applicants are vetted through a one-time ordered screening process that ensures the volunteer, patients and the organization meet our highest safety standards.
Volunteer Services uses email to communicate with volunteer applicants; therefore, it is critical that applicants carefully monitor their email account for time-sensitive instructions. The detailed emails provide step-by-step instruction. The application process must be completed in a specific order: online application and short quiz, background screening, drug testing and Staff Health appointment with immunization record review. If any required immunizations are needed, Staff Health will provide them to applicants at no cost.
The final step in the vetting process includes a brief on-site orientation where the volunteer will receive parking information, pick out a volunteer uniform (polo top or vest), have their ID badge photo taken, etc. This is also when Volunteer Services staff match the vetted volunteer with a desired role and schedule (shift).
Most applicants can complete the entire vetting process in two to three weeks. Applicants who start the application process (e.g., background check, drug screening) but do not successfully complete the process within the stated amount of time must wait a full year to reapply. Again, this is a one-time application process that we invest staff time and resources in; therefore, it is important that applicants carefully consider if they are ready to start and complete the vetting process within a two- to three-week timeframe.
Annual Requirements
Beyond the initial application, active volunteer status requires completion of a short Annual Staff Health form during one’s birth month, a minimum number of hours of active service and compliance with providing any required Staff Health documents (e.g., proof of flu vaccination). MU Health Care provides free vaccinations to volunteers if it is a Staff Health requirement. This is provided for the volunteer’s protection as well as the health of our patients, staff and visitors.