Sometimes a visit to the doctor’s office or urgent care isn’t the best or most convenient option when you need medical care. With telehealth, you can get the care you need — planned or unplanned — at the touch of a button and from the comfort of your own home.

Telehealth, also called telemedicine or virtual care, gives you the choice to receive care from a provider from home or even miles away. Simply use your computer, smartphone or tablet to connect with urgent care, primary care and specialty providers for symptom evaluations, prescriptions, follow-up care and more.

At MU Health Care, we offer two forms of telehealth: On Demand Telehealth and Scheduled Telehealth.

On Demand Telehealth

On Demand Telehealth visits are great for when you or a loved one needs quick, convenient care for illnesses or symptoms like:

  • Cold and cough
  • Flu
  • Sore throat
  • Fever
  • Sinus infection
  • Pink eye
  • Rashes
  • Seasonal allergies
  • Ear infection
  • Migraines

An On Demand visit will connect you with our urgent care specialists. They will review your symptoms and concerns and discuss what works best for you, including prescribing medication and helping with a referral if necessary.

Each visit costs $64, and there are no eligibility requirements. Patients only need access to a computer, tablet or smartphone with camera and audio. For the best experience, review these tips to prepare.

The benefits of an On Demand Telehealth visit include:

  • Affordability, ease and convenience
  • Choosing your provider
  • No appointment, no waiting
  • 24/7/365 mobile or web access
  • Consults and diagnoses, with prescriptions as appropriate

Scheduled Telehealth

Scheduled Telehealth gives you the power to choose a date and time that works best for you, giving you access to a primary care provider or specialist from anywhere with your mobile device or computer. Just like an in-person primary care or specialty care visit, patients can use Scheduled Telehealth appointments to discuss illnesses, chronic disease management, treatment or procedure follow-ups and more.

Scheduled Telehealth visits can be especially helpful for those who need follow-up care or are checking in with a specialty provider and don’t live nearby.

Visits cost the same as a primary care or specialty visit under your insurance.

Choosing Your Telehealth Option

Both telehealth visits use video and audio features to communicate with a provider. On Demand Telehealth is the best choice for when you need care quickly for minor illnesses, but your doctor’s office is closed or doesn’t have appointments available, or you can’t see someone in person.

Scheduled Telehealth visits with your own primary care or specialist providers are a good option if you have specific questions about your health and want to speak with a provider who knows your medical history, you have the option for virtual check-ins after a treatment or procedure, or if you have a condition that needs specialty care management.

How to Get Started

To start your On Demand visit, please click here.

To schedule a Telehealth visit with your provider, please click here.

Please review these tips before your visit to make sure your appointment is successful.

How is my privacy protected?

Both forms of telehealth care use a secure and encrypted system that meets strict HIPAA regulations to safeguard your information.

If you are an MU Health Care patient, a note about your visit will be sent to your MU Health Care provider. If you are not an MU Health Care patient, we will retain your contact information in order to inform you about services that might be of interest.

Preparing for Your Visit